Hi Drupal community, I’m Lizz Trudeau. Some of you already know me-- I have worked with many of you to answer questions about Association Membership in recent years. I am excited to tell you about my new role in the Drupal Association as the Customer Service Coordinator.

In this role, I will provide support in places such as IRC, Twitter, Zendesk and in the Drupal.org issue queues. I can’t (and won’t try to) fill the shoes of the many helpful community members who work in the issues queues. Thank You Drupal Community! But I will be focused on getting issue response time down and keeping the Drupal.org tech team informed about any trends happening in the queues, which should lighten the load for everyone.

I have a background in customer support going way back to the years I served tables as a teenager. I’ve helped a variety of people, from the general public to people who really, really love their pets, to nonprofit fundraisers and even Drupal Association Members. With all people in need of a helping hand, I find we are all the same. Friendly and responsive energy solves just about everything.

In the issue queues and elswhere, I will do my best to provide assistance where it is needed-- especially for people who do not yet have a Drupal.org account. The opportunity to help people at the very beginning of their introduction to Drupal is what inspired me to take on this role, because the best way to keep the community happy and healthy is to keep it growing. I can’t wait to guide people to the right resources and help them stay for the community. See you in the issue queues!